英语/德语/法语/意大利语/西班牙语 客服各一人

岗位职责
Responsibilities
1. 用英语/德语/法语/意大利语/西班牙语与客户进行电话、邮件
2. 为我们客户提供查询、运输及包裹快递咨询
3. 处理产品零件的更换、换货及维修
4. 处理客户的具体要求及投诉
5. 协助客户完成订购流程
6. 回答特定产品的客户要求

1. Customer service via phone, e-mail in English/ German/ French/ Italian/ Spanish
2. Support of our customers from offer enquiry, shipping, and parcel delivery
3. Processing requests for replacement parts, exchanges, or repairs
4. Handling specific customer requests and complaints
5. Assisting customers with the ordering processes
6. Answering product-specific customer enquires

任职要求
Qualifications
1. 精通英语/德语/法语/意大利语/西班牙语读写，有教师经验为佳
2. 了解我们的产品同时对电子商务行业感兴趣
3. 熟练应用办公软件
4. 具有一定的客户支持及客户咨询方面工作经验
5. 具有优秀的客户服务沟通技巧及书写能力

1. Excellent knowledge of the English/ German/ French/ Italian/ Spanish language in both spoken and written, teaching experience will be preferred
2. Internet affinity as well as an interest in our product range and in new developments in the area of e-commerce
3. Competent in working with all common office-programs
4. Experienced in customer support and customer advisory service
5. Excellent customer service oriented communication skills, as well as style of writing

外贸业务员

1. 熟悉公司产品，有极强的时间意识，能够及时回复客户邮件并落实到具体时间节点，有预警意识
2. 在维护老客户基础上，通过展会等形式发掘新客户，有独立到国外拜访客户的能力
3. 在供应商，客户之间建立一个好的沟通纽带，有问题及时反馈给客户并提供解决方案
4. 英语四级以上，很好的英语听、说、读、写能力

1. Familiar with the company’s products, have a strong sense of time, respond to customer mail and deal with the problem in time, have warning feeling
2. On the basis of maintaining the old customers, through the exhibition and other forms to develop new customers, have the ability to visit customers abroad
3. To establish a good communication bridge between the suppliers and customers, a timely feedback to customers and provide solutions
4. Excellent English, good English listening, speaking, reading and writing skills

外贸业务助理

1. 协助业务员完成基础工作，包括合同确认回传、订单跟进、报关资料等单据性的工作
2. 同业务员及时沟通，每天遇到的问题都要及时反馈
3. 工作认真负责，主动学习产品知识和业务流程，快速成长，能独当一面

1. To assist the Merchandiser to complete the basic work, including confirm the contract, follow-up orders, customs information and other documents of the work
2. Communicate with the Merchandiser and Timely feedback problems every day
3. Work responsible, take the initiative to learn product knowledge and business processes, word independently

天猫运营专员
Tmall operations specialist

1. 负责管理公司电子商务部门的全盘事务
2. 负责年度、季度、月度营销规划的制定，并监控运营数据，及时改进并带领团队实现目标
3. 负责各电商平台（天猫、淘宝、京东等）推广费用预算及活动安排等事项
4. 收集市场和行业信息，分析并总结竞争对手的发展情况，并给出针对性策略
5. 负责电商团队各个环节管理、监督、协调、培训，建立内部绩效制度，激励团队成员成长
6. 优化电商各环节流程，完善部门的各项制度

1. Responsible for managing the overall affairs of E-commerce department
2. Responsible for the formulation of annual, quarterly and monthly marketing plan, monitor the operation data, improve and lead the team to achieve the goal in time
3. Responsible for the promotion budget、activities and other matters on E-commerce platform (Tmall, Taobao, Jingdong, etc.)
4. Collect market and industry information, analyze and summarize the development of competitors, and give a targeted strategy
5. Responsible for all aspects of the management team, management, supervision, coordination, training, the establishment of internal performance system, encourage team members to grow
6. Optimize all aspects of electricity business process, improve the department of the system

互联网客服专员
Internet Customer Service

1. 通过线上即时通讯工具与客户沟通，解决客户在购买过程中遇到的问题，促成销售
2. 操作店铺后台，跟进网店订单并及时进行问题反馈，跟踪拍下未付款订单
3. 熟悉店铺产品，配合其他相关部门完成临时事务

1. Through the online instant messaging tools to communicate with customers, answer the question and solve the problems of from customers, contributed to sales
2. Operation shop background, follow up shop orders and timely feedback, tracking photographed payment orders
3. Familiar with the shop products, cooperate with other relevant departments to complete the temporary affairs

自媒体编辑/运营
Media editor / operation

1. 负责新媒体（微信公众号、微博、即时沟通软件等）的日常运营管理，信息策划和发布
2. 负责新媒体的专题活动策划，指定方案并实施，并推动相关对外合作
3. 配合完成运营部门的其他相关工作
4. 参与制定新的新媒体运营产品，共同发掘商业机会，对新媒体平台销量负责

1. Responsible for the daily operation and management, information planning and distribution of new media (micro-public, microblogging, instant communication software, etc.)
2. Responsible for the planning and designation of special events of new media, and promote relevant cooperation and cooperation
3. Cooperate with the operations department to complete other related work
4. Participate in the development of new media operating products, jointly explore business opportunities, responsible for the sales of new media platform

美工
Artist

1. 协助完成店铺及其他平台网店整体形象设计、店铺风格及商品展示设计
2. 对新产品进行抠图排版、优化店内宝贝描述、美化产品图片及商品的上下架
3. 协助完成店铺促销期间的设计排版及促销宣传版面，各种活动及专题页面的制作
4. 协助设计团队完成其他相关设计工作

1. To assist the completion of shops and other platform shop overall image design, store style and products display design
2. To dig out the new product layout, optimize the store description of the baby, landscaping product images and goods on the shelf
3. To assist in the completion of the shop during the design of the layout and promotional layout, a variety of activities and the creation of the page
4. Assist the design team to complete other related design work